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Washing machine

Washing machine drum won't turn? 3 likely causes

A snapped drive belt, worn motor brushes or a failed motor module are the usual causes.

Symptom: Water fills but drum does not rotate · Typical cost: £80–£190.

Always switch off and unplug the appliance before inspecting it. Never work on gas appliances or fixed electrical wiring yourself — call a Gas Safe registered engineer or a qualified electrician.

Likely causes, most common first

  1. 1

    Snapped or loose drive belt

    DIY: moderate

    The belt slips or snaps and the motor spins without turning the drum.

    The fix:Replace the belt.

  2. 2

    Worn carbon brushes

    DIY: moderate

    The motor doesn’t get power.

    The fix:Replace the brushes.

  3. 3

    Faulty motor/ control board

    Engineer job

    Electrical fault stops the motor.

    The fix:Replace the part.

When to call an engineer

  • Burning smell
  • You are not comfortable working on the appliance, or the fix involves electrics or gas.

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Error codes linked to this fault

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Frequently asked questions

How much does it cost to fix a washing machine problem like this?

£80–£190.

Is it safe to keep using it?

If you can see leaks, smell burning, or the appliance is tripping the electrics, stop using it and unplug it. For minor faults without those signs it is usually safe to leave it off until you can diagnose it. Always switch off and unplug the appliance before inspecting it. Never work on gas appliances or fixed electrical wiring yourself — call a Gas Safe registered engineer or a qualified electrician.